Not all our guests are as happy as our 99% other guests. We received a review on Booking.com that was not very positive. See the translation by google below.
" First there was the receptionist to check out and check in much less, had to knock on a door without identifying any establishment, second because I never saw so much noise and strange sounds of doors at this property. Regrettable.... I do not recommend to anyone, expensive, bad and dangerous."
I'd just like to say the following: no we don't have a reception desk because we are a B&B, not a hotel. But we are always here to welcome our guests when they check-in and to say goodbye when they leave. Apparently we missed this man at check-out, while we were upstairs in the office.
It is true that it can be a bit noisy inside. Amsterdam houses are difficult to isolate. We have done our best and without re-building the whole building it is the best we can possibly do.
Apparently this guest had a bad experience with us. That's a pity, but it's inevitable that not everyone is as enthousiastic as the majority. The thing that I don't understand is the fact that he calls us expensive (while we are cheaper than most hotels) and dangerous. Maybe he points at the fact that he thinks there is nobody here to keep an eye on everything, but that's not true. We may not be here all day but there is always somebody here during check-in and check-out and during the night.
Ultima actualización (Martes 27 de Diciembre de 2011 15:37)