Review at Booking.com

On 19 July we received quite a negative review on our page at Booking.com. This is the original message in Spanish:

" No limpiaron la habitacion, llegamos un viernes y el sabado solo hicieron la cama, ni limpiaron, ni hicieron el baño y el domingo nada de nada."

It says that the room has not been cleaned during their stay. They arrived Friday, Saturday only the bed was done, neither it has been cleaned nor has the bathroom  been cleaned. On Sunday nothing at all has been cleaned.

We seriously do not know how this has happened. Maybe the guests were in the room all day and we could not clean it, maybe there was another reason. We do not know.  We just want to emphasize that we do thoroughly clean our rooms on a daily basis during your stay. Towels are changed on request and bed linen is changed every three days. Apparently this went wrong with these guests.